How do I request an appointment at Iwade Health Centre?
- There are three main ways to access the surgery: online, by phone, or in person
- The practice has now moved to a total triage system. Every appointment request is reviewed by a clinician based on medical need and urgency.
- Our online consultation system Anima, is the quickest and most convenient way to contact us. It allows you to submit medical or administrative requests without needing to call. Anima is a secure, web-based service, not a traditional app, so there is nothing to download.
- You do not need a smartphone to use Anima. It can be accessed on any device with internet access, including a desktop computer, laptop or tablet. All you need to get started is internet access, an email address and a mobile number.
- Using Anima means: • No need to wait on the phone • Requests can be made at a time that suits you • Faster, more efficient access to the right care
Who is Andi?
If you prefer to contact us by phone, you can choose Option 1 to speak to “Andi”, our AI receptionist. Andi will ask a series of questions about your request. Whether it’s a medical query, admin request or repeat prescription, Andi can create a structured Anima request to send to our team.
This helps ensure the right information is collected first time, your request is directed to the correct team, and our staff can respond more quickly without needing to follow up for missing details. It also means you can benefit from the same system even if you are not using the internet yourself.
You can ask to speak to a member of staff at any time, and your call will be transferred.
If you are unable to use online services, you can still call us or visit reception, where our team will be happy to help.
These options are designed to improve access, reduce waiting times, and ensure you are seen by the right person as quickly as possible.
We kindly ask patients to attend their appointments, or let us know as soon as possible if you need to cancel. This helps us offer those appointments to other patients. Last month, 101 appointments at Iwade Surgery were not attended. By cancelling in advance, you can help us make the best use of available appointments for everyone.
How do I get a repeat prescription at Iwade Health Centre?
- The easiest way to order repeat prescriptions is by downloading the NHS App. If you are not confident in doing this please pop into the practice and a member of staff will be able to assist with this.
- Written requests for repeat prescriptions can be made using the external practice post box or prescription slips are available at the practice which when completed can be posted in the internal prescription box or handed to a member of staff.
Please note the practice does not accept repeat prescription requests via email.